Software LabClient project
Sara, Multilingual AI Booking Assistant
An intelligent conversational AI agent managing appointment scheduling, customer inquiries, and calendar bookings over WhatsApp.
Sara · Booking assistant
Hi, can I book a haircut tomorrow?
Sure! 10:30 or 2:00 tomorrow?
2:00 please
Booked for 2:00 PM. See you then.
- average reply speed
- 0.6 s
- automated bookings
- 24/7
The challenge
Front desk staff were overwhelmed handling repetitive phone inquiries, causing missed appointment bookings during off-hours.
What we built
Conversational NLP pipeline powered by Claude & OpenAI APIs integrated with Google Calendar and Twilio WhatsApp gateway, supporting English, Sinhala, and Tamil.
Tools
- Python
- FastAPI
- Claude API
- OpenAI
- Google Calendar API
- Twilio
The result
Handles 80% of scheduling conversations end-to-end with zero human intervention and 24/7 responsiveness.